Portal de Cehegin
www.portaldecehegin.com
The Councilor for Works and Services and Information Technology, Ismael Abellán, expressed his satisfaction for the success achieved in Cehegín after the implementation of the Green Line service.
"Since the commissioning of the service, the Edil has commented, citizen participation has experienced an exponential growth. This shows an effective response by the Consistory in the resolution of incidents communicated by the neighbors. The results obtained and I encourage the neighbors of the municipality to continue using this direct channel of communication. "
To date, 1,237 incidents have been reported, of which 92% have already been resolved.
The most frequent types of incidents are those that refer to "Collection of Furniture and Appliances", followed by "Alumbrado", "Aceras y Calzadas" and "Parques y Jardines".
Thanks to the direct involvement of the neighbors, the City Council has been able to carry out agile actions.
In addition, he has been aware of certain needs that he had no record of.
We remind that in order to use this new service it is necessary to proceed with the download of the Green Line APP.
To do this, the user accesses the Google Play or APP Store based on the technology used in their Smartphone (Android / iOS).
Once located, the download is carried out for free.
From that moment, the user selects the municipality on which it wants to communicate the incidence.
The procedure is very fast and simple.
To communicate an incident, just click on the "Notify your incidence" button.
A dropdown with different types of incidents appears on the screen.
The user selects the one on which he wants to communicate.
The APP automatically detects the exact coordinates in which the malfunction is located.
The next step is to attach a photo of the incident and observation on it.
All you have to do is give the submit button.
Once sent, City Hall staff receives notification of the bad communication.
From this moment, the procedures to solve the detected incidence are started.
The citizen, in turn, receives notification on his mobile phone whenever there is a change in the status of the same.
The Green Line service can also be accessed through the domain www.lineaverdecehegin.es.
In addition to communicating an incident or raising a query, the user has a wide environmental consultation content (good practice guide, advice, own information of the municipality, etc.).
Source: Ayuntamiento de Cehegín
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